Privacy policy

What we collect

• Phone number. Used to sign you in with a code and to reach you by SMS when an SOS is sent. It is stored encrypted, and we keep a separate scrambled value only so we can tell whether a number already has an account.
• Name and date of birth. Your display name is shown to your circle. Your date of birth is used once to decide whether you are an adult, a teenager or a child, because teenagers need a guardian's consent and children get guardian-created accounts.
• Device details. Phone model, Android version, app version, a push-notification token and whether location and notification permissions are granted, so we can deliver alerts and tell you when something is switched off.
• Location. Only while you are an active member of at least one circle and have not paused sharing. We keep your current position and a short history, with accuracy, speed, battery level and whether you were moving.
• SOS events. When you send an SOS: the time, your location at that moment, who was alerted and whether each alert was delivered.
• Emergency contact. If you add one, their name and phone number, stored encrypted. Only you can see or change it.
• Activity records. Sign-ins, circle changes, consent given or revoked, privacy changes, and every time someone viewed your location. These exist so you and we can check who saw what.

We do not collect contacts, photos, messages or your browsing. There are no advertising trackers in the app or on this site.

Who can see your location

• Only active members of a circle you joined, and only while you are sharing with that circle.
• Pausing a circle hides you from it immediately. Choosing approximate mode shows that circle a rough area instead of a point.
• Your emergency contact never sees the app. They receive an SMS with your last known location only when you send an SOS.
• Nobody outside your circles, including SafeLife24 staff, has a screen that shows where you are. Database rules enforce this.
• There is no search for people nearby and no way to find a user by location.

Children and teenagers

Teenagers (13 to 17) can create their own account, but joining a circle needs a guardian in that circle to confirm. Children under 13 cannot sign up; a guardian creates their account inside a circle, and the child's phone signs in with a one-time code from the guardian. The guardian's consent is recorded and can be withdrawn, which removes the child from the circle.

How long we keep things

• Location history: the number of days included in the circle owner's plan (2 days on Free, up to 90 days), then it is no longer readable.
• Your current location: replaced by the next one; removed when you leave your last circle or delete your account.
• SOS records: kept while your account exists, so the people involved can look back at what happened.
• Activity records: kept for 12 months.
• Account data: until you delete your account, then fully erased within 30 days.

Deleting your account

In the app go to Me, then Delete my account. You are signed out everywhere at once and your circles no longer see you. After 30 days your account, locations, SOS records and emergency contact are erased. Steps are on the delete your account page.

Where data lives and who helps us

Data is stored on servers we run. Push notifications are delivered through Google's Firebase Cloud Messaging and SMS through a telecom gateway; each receives only what is needed to deliver that message. Map tiles come from OpenFreeMap, which receives the area you are looking at but not your identity. We do not sell or share personal data with advertisers.

Your choices

• Pause or resume sharing per circle, at any time, from the map or from Me.
• Switch a circle to approximate location.
• Leave a circle. Circle admins can remove members.
• Change or remove your emergency contact.
• Delete your account.

Contact

Questions or requests about your data: support@safelife24.com. We answer within 7 days. If we change this policy we will show the change in the app before it applies.