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We reply within one working day. Questions about an SOS that did not arrive are answered first.

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Include the phone number you use in the app and, for alert problems, the time it happened.

A member shows "No location yet". Their phone has not sent a position. Ask them to open the app and tap Check in, and to allow location all the time in Android settings.
Alerts arrive late. Turn off battery optimisation for SafeLife24 in Android settings, and keep notifications allowed.
Invite codes expire. A code works for 72 hours. Create a new one from the circle screen.
Upgrading a plan. See plans.